East Midlands Airport announces big change to passenger drop-offs from May

The new technology will come into operation in early May

East Midlands Airport (EMA) will introduce a new barrierless system for vehicles dropping off passengers from early May.

The switch to a new barrier-free drop-off system is aimed at enhancing the overall experience both for drivers and passengers by streamlining the drop-off process.

Airport bosses say that by removing the existing barriers, drivers will pass through more smoothly without the need to stop on exit, helping to reduce congestion and improve traffic flow.

Under the new system, the Rapid Drop-Off charge will need to be paid by midnight the day after making the drop-off, either online or by phone.

Frequent users, including taxi drivers, will be able to set up an auto-pay account for future visits.

East Midlands Airport’s Customer Services and Planning Director, Mike Grimes, said: “We have listened to passenger feedback which has told us that the Rapid Drop-Off area was not working as well as it should.

“Along with the new layout to aid vehicle flow through the area, we are pleased to announce the scheduled introduction of a barrierless and cashless payment system that will enable drivers using this area to pass through even more smoothly.

“Removing the need to stop on exit or make payment on site will reduce congestion and ensure that Rapid Drop-Off will be as easy and effortless as everything else at East Midlands Airport.”

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