Revealed: 10 lowest-rated bank branches in the West Midlands based on Google Reviews
See the top ten lowest-rated West Midlands bank branches below!
The NatWest bank branch at One Stop Retail Park in Perry Barr has been ranked as the lowest-rated bank branch in the West Midlands, according to Google analysis conducted by the website SingleMothersGrants.org.
Those at SingleMothersGrants.org looked through the Google ratings of 849 bank and building society branches across the UK.
From this analysis, the website also looked at the top ten lowest rated banks specifically in the West Midlands.
The data was collected on October 8 2026.
One Google Reviewer gave the NatWest bank branch at One Stop Retail Park in Perry Barr two stars and said that there was a long wait for their appointment.
They said: “Had to wait more than 20 even though I had an appointment, ended up leaving because I had to go back to work my lunch break was over.”
The 10 lowest-rated bank branches in the West Midlands
- NatWest, Perry Barr – 2.36 stars (72 reviews)
- Metro Bank, Birmingham city centre – 2.60 stars (112 reviews)
- Halifax, Coventry – 2.61 stars (62 reviews)
- NatWest, King’s Heath – 2.61 stars (62 reviews)
- Halifax, Bullring, Birmingham – 2.62 stars (94 reviews)
- TSB, Saltley, Birmingham – 2.62 stars (100 reviews)
- Santander, Caxton Gate, Birmingham – 2.68 stars (75 reviews)
- TSB, Perry Barr – 2.68 stars (82 reviews)
- NatWest, West Bromwich – 2.69 stars (64 reviews)
- Lloyds Bank, Telford Centre – 2.69 stars (55 reviews)
Averages are shown to two decimal places and the order comes from the unrounded average.
Dawn Yates, a financial assistance expert at SingleMothersGrants.org, said:
“People who still go into a branch are usually there because they can’t do it another way, whether that’s paying in cash, sorting out a card that’s stopped working or dealing with something after a death in the family.
“Waiting 45 minutes and then being told to go online is hard on anyone, and harder with children in tow. What a lot of people don’t realise is that a Post Office counter will do the everyday jobs for most banks, so you can pay in cash and cheques, take money out and check your balance there.
“There are more than 250 banking hubs open across the country now as well, with a counter that’s open every weekday. And if a branch has let you down it’s worth telling the bank it’s a complaint, because it then has up to eight weeks to answer most complaints, and if you’re not happy with what it says, or you don’t hear back in that time, the Financial Ombudsman Service will look at it for free.”
NatWest has been approached for comment.