Mum accuses DWP of telling her she can’t work because she’s had a baby

A working mum and former beauty queen has said the DWP has denied her access to childcare – despite her willingness to work.

Raven Dixon-Biggs, who lives in Tipton, gave birth to her son Remington - her first child - in December 2020.

She alleges she requested help from the Department of Work and Pensions (DWP) in the form of the Universal Credit Flexible Support Fund.

But she said a DWP worker told her: “You do not have a case worker, you’ve just had a baby, and you’re not meant to be working.”

She had previously worked as a customer account manager for Everyday Loans, a direct loan lender, but handed in her notice in February 2020 – a month before the pandemic started.

In her spare time, Ms Dixon-Biggs has competed in beauty pageants all over the world, including one where she travelled to Florida and placed in the top 12 internationally in 2019.

Ms Dixon-Biggs said throughout the pandemic she worked four different jobs, including as a NHS PPE advisor; financial administrator; transport advisor; and a passenger escort for a local taxi firm.

What is the Universal Credit Flexible Support Fund?

Introduced in 2011, the pot of money is given to job centres by central government to offer more support to vulnerable adults in their local area.

The money can be used to cover the costs of things such as training for a job interview, clothing and uniform for work, and support for single parents in financial emergencies experienced in the first 26 weeks of starting a job.

What happened when Ms Dixon-Biggs applied for the fund?

She said: “I worked throughout nearly eight months of my pregnancy, which is what you just have to do if you need money to survive,” she said.

“You don’t need to have a budget in advance, and you don’t need to take out independent loans, that’s the whole point of the fund,” she added.

Ms Dixon-Biggs alleges she has been denied access to the flexible support fund after a phone call with a team leader, based in Walsall, told her: “You do not have a case worker, you’ve just had a baby, and you’re not meant to be working.”

She said: “I was so shocked by what he had said on a recorded call. I replied: “Let’s move on and talk about the next part of my complaint”, whilst thinking he just created another one.

“We’re not in the 1900’s anymore. And if I want to work, then I should be allowed to do that without being discriminated against.

“I’ve done every single thing in my physical power to stay in work, and to keep my employment gaps small throughout my pregnancy.”

Why does Ms Dixon-Biggs want access to the fund?

As a result of being denied access to the flexible support fund, Ms Dixon-Briggs says she is struggling to pay for her childcare costs.

Under current universal credit guidelines, if an individual is working, universal credit can help with the costs of childcare, no matter how many hours they work. Individuals can claim up to 85 per cent of their childcare costs if their eligible for universal credit and meet additional conditions.

This is up to a maximum of £646 a month for one child, or £1,108 for two or more.

But this cost of childcare is paid in arrears, which means the Department for Work and Pensions will only pay claimants up to 85% of their childcare needs after they have paid their childcare provider.

Ms Dixon-Briggs says this had created financial hardship for herself and her young son, and that for it to be paid in arrears “doesn’t make sense”.

She said: “After three weeks in work, I was invoiced a £1700 nursery bill and without the contribution from the flexible support fund, I have no way of paying it.

“My full time childcare fees are £214 per week, which works out to £856 monthly.

“Each week after tax, I take home just under £300, so each week, I would need to sacrifice more than 50% of my income in order for that to go to the nursery.

“I would then have to wait four weeks to get up to 85% of that back from the government, which is capped.

“I just don’t understand how it makes sense, because on top of that,  I obviously need to pay my bills, my living costs, and pay my rent. I still need us to both eat, to clothe me and my son, and transport us from work and nursery and home.”

Ms Dixon-Briggs says she has contacted local councillors, complained to the independent case examiner, and contacted her local MP.

Are there any other ways Ms Dixon Biggs has been affected by the issues with the DWP?

She says the stress of not accessing the flexible support fund has had a lasting impact on her mental health.

“I know it sounds cringey – and maybe a little bit cliche – but I don’t feel that I am anything if I don’t work, and I feel that when you’re a mom, and you don’t have a job, people don’t respect you.

“I don’t care what anyone’s got to say, there’s only certain jobs that you can do on a part time basis. I can’t be a part time customer account manager on £25,000.

“It’s stressful. But what else can I do?”, she added.

What have the DWP said about this?

A spokesperson for the Department for Work and Pensions said: “We have explained clearly to Ms Dixon-Biggs that she is not required to do any work related activity as part of her benefit claim, but she is free to do so if she chooses.

“We are happy to look at supporting her with childcare costs if she is eligible and can provide the necessary documentation, but as she has already started working then she is not entitled to additional support through the Flexible Support Fund.”

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