Nearly 15,000 have signed a petition against Merlin Entertainments' new policy on disability queue access at Alton Towers, sparking widespread debate.

Previously, those with hidden disabilities were able to access the Ride Access Pass system at Merlin Entertainments establishments (the company that runs Alton Towers).

Those with conditions such as ADHD, anxiety and autism were able to jump queues at different Merlin Entertainments managed locations.

However, this new trial policy has sparked anger from disability groups as well as local families.

The trial is due to take place during the upcoming February school half-term holidays.

Many have signed a petition to express their anger at the decision.

At the time of writing, 14728, have signed a change.org petition which calls on Merlin Entertainment to reconsider the policy.

The petition called ‘Hidden Disabilities Still Need Support: Change The Ride Access Pass System Immediately’ urges “Merlin Entertainments to reconsider their Ride Access Pass system”.

One signee wrote, “I care because no one should have to suffer in queues. We aren't asking for extra we're asking for what we NEED.”

In response to the backlash Rob Smith, Chief Operating Officer, Merlin Entertainments told BirminghamWorld:

"Our guests with additional accessibility needs have increasingly told us that the Ride Access Pass simply isn’t working for them, particularly as demand has grown and queue times for these guests have increased. We have listened to this feedback and have been looking at how we can improve the system and find a solution that is in the best interests of all guests. That’s why we are making some positive changes including a new digital app and a transparent availability calendar to improve clarity and help families plan with confidence.

“We are also trialling a refined eligibility criterion during the brief opening period of February half term, however we recognise this has raised concerns for some guests. Our commitment to supporting neurodiverse guests and those with mental health needs remains. We are listening carefully to this feedback and are committed to keeping this approach under review ahead of our main season openings in March.

“We remain deeply committed to creating inclusive experiences and ensuring all guests feel supported when visiting our attractions. This is an ongoing journey, and we continue to listen, learn and adapt by working closely with our guests and trusted accessibility experts to better understand individual needs and put the right support in place."

The theme park is located in Alton in Staffordshire.