Glynn Purnell addresses voucher refunds after Michelin-starred restaurant closure

Mr Purnell, the chef behind Purnell’s, announced that his establishment closed its doors for the final time on Saturday, October 12.

The news marked the end of an era for the Michelin-starred Birmingham-based restaurant, which for 17 years had garnered widespread acclaim for its seasonally influenced dishes and contemporary approach to British cuisine.

Mr Purnell said he would now devote his time to his two other establishments, Plates by Purnell’s on Edmund Street in Birmingham and The Mount by Glynn Purnell in Henley-in-Arden.

But customers with vouchers to spend at the now-closed restaurant on Cornwall Street contacted BirminghamWorld after being left weeks without a refund.

They were also told the vouchers could not be transferred to either of the other two restaurants.

But now, almost one-month later, the chef posted an update on his social media channels. He thanked voucher customers for their patience during an “incredibly challenging” time.

He said he was now “in a position to address each individual case personally” to find a “mutually agreeable conclusion”.

Read more: Customers await answers on voucher refunds for recently closed Michelin-starred Purnell's restaurant

The full statement reads: “A message from Glynn: Thank you to everyone for your patience in relation to Purnell’s Restaurant Gift Vouchers.

“This has been an incredibly challenging time for me and my team on both a business and a personal level, as I hope you can appreciate. This is a new experience for us all and this has meant that we have been unable to maintain the high level of service that we have always strived to provide. I would like to personally apologise to any guests who have been waiting for a response to their voucher enquiries.

“ I am now in a position to address each individual case personally. I have a number of solutions and proposals in mind, and I look forward to discussing these with you to find a mutually agreeable conclusion.

“I am asking all voucher holders to send their voucher, along with a name and contact number to [email protected].

“Please submit your enquiry before the 10th January 2025, and please only send valid vouchers that were issued on or after 13th October 2023.

“We will be unable to respond to any enquiries that are sent to a different email address, or sent via a social media platform. Thank you all for your understanding and co-operation. Brum Love xx.”