'Requires improvement' rating for care service in Sandwell

By Marieta Marinova, Data Reporter
Published 6th Feb 2024, 11:43 BST
File photo dated 07/10/13 of the hands of an elderly woman at home. Councils are struggling to meet rising requests for adult social care support and some people are cutting back on their home care amid the cost-of-living crisis while "completely overwhelmed" family carers try to fill the gaps, the health watchdog has said. Issue date: Friday October 20, 2023.File photo dated 07/10/13 of the hands of an elderly woman at home. Councils are struggling to meet rising requests for adult social care support and some people are cutting back on their home care amid the cost-of-living crisis while "completely overwhelmed" family carers try to fill the gaps, the health watchdog has said. Issue date: Friday October 20, 2023.
File photo dated 07/10/13 of the hands of an elderly woman at home. Councils are struggling to meet rising requests for adult social care support and some people are cutting back on their home care amid the cost-of-living crisis while "completely overwhelmed" family carers try to fill the gaps, the health watchdog has said. Issue date: Friday October 20, 2023.

A social care service in Sandwell has been given a negative score after being inspected.

The Care Quality Commission gives ratings to care providers and other organisations across England. It rates how well the service is performing against various criteria – with overall rankings ranging from 'outstanding' to 'inadequate'.

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The latest batch of ratings from the CQC show a community-based service, New Hope Care Ltd, was told it 'requires improvement' on January 6. The service was last inspected on November 29.

A 'requires improvement' rating means a service is not performing as well as it should, and will be given information by the CQC on how to improve.