Patient satisfaction with GP surgeries has slumped considerably in the past year across England, results of an official NHS survey show.
The study also reveals the worst rated surgeries in Birmingham. The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, asked people across the country about what they think about their local GP practice.
Of those who responded, 72% said they had a good overall experience, down from 83% last year and 82% the year before.
A spokesperson for Ipsos said: “During the pandemic, public attitudes towards the NHS were very positive, and there was some evidence of ‘gratitude bias’ with patients adjusting expectations about care at a time when the NHS was under pressure. However, in the latest results, satisfaction with primary care has fallen significantly.”
The survey contacted 2.5 million people between 10 January and 11 April this year. Just under 720,000 forms were returned, representing a 29% response rate.
Here we reveal the worst GP surgeries within the Birmingham and Solihull Integrated Care System, according to the survey.
1. Finch Road Primary Care Centre, Lozells
At Finch Road Primary Care Centre, 48% of people asked in the GP survey said the surgery was ‘fairly poor’ or ‘very poor’ Photo: Google Street View
2. Saltley and Fernbank Medical Practice
At Saltley and Fernbank Medical Practice, 46% of patients said the surgery was ‘fairly poor’ or ‘very poor’ Photo: Google Street View
3. Acocks Green Medical Centre, Acocks Green
At Acocks Green Medical, 44% said the surgery was ‘fairly poor’ or very poor’ Photo: Google Street View
4. Kingshurst Medical Practice, Kingshurst
At Kingshurst Medical Practice, 43% of patients said the surgery was ‘fairly poor or ‘very poor’ Photo: Google Street View