Patient satisfaction with GP surgeries has slumped considerably in the past year across England, results of an official NHS survey show.
The study also reveals the best rated surgeries in Birmingham. The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, asked people across the country about what they think about their local GP practice.
Of those who responded, 72% said they had a good overall experience, down from 83% last year and 82% the year before.
A spokesperson for Ipsos said: “During the pandemic, public attitudes towards the NHS were very positive, and there was some evidence of ‘gratitude bias’ with patients adjusting expectations about care at a time when the NHS was under pressure. However, in the latest results, satisfaction with primary care has fallen significantly.”
The survey contacted 2.5 million people between 10 January and 11 April this year. Just under 720,000 forms were returned, representing a 29% response rate.
Here we reveal the best GP surgeries within the Birmingham and Solihull Integrated Care System, according to the survey.
1. The Sheldon Practice, Sheldon
At the Sheldon Practice, 93.3% of people asked in the survey said the surgery was ‘good’ or ‘fairly good’ Photo: Google Street View
2. Hampton Surgery, Hampton in Arden
At Hampton Surgery, 92.9% of people asked said the surgery was either ‘good’ or ‘fairly good’ Photo: Google Street View
3. Kingsbury Road Medical Centre, Erdington
At Kingsbury Road Medical Centre, 91.1% of people said the surgery was either ‘good’ or ‘fairly good’ Photo: Google Street View
4. West Heath Primary Care Centre
At West Heath Primary Care Centre, 86.7% of people asked said the surgery was either ‘good’ or ‘fairly good’