Reason for delays at Birmingham Airport boarding gates revealed as 30,000 flew out in one day

Birmingham Airport has issued an update following complaints of delays to board flights in the early hours of this morning (Wednesday, May 25)

Passengers hit out at Birmingham Airport in the early hours of this morning as an IT glitch at the boarding gate caused issues for people boarding flights.

Birmingham Airport has admitted there was a temporary problem with the system which has now been rectified.

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Airline passengers on later flights today praised the airport for its efficiency as a record number of 30,000 people flew out today (Wednesday, May 25) - almost double the number that flew out on Monday.

The airport is preparing for a busy weekend with half term starting for many schools on Friday and the extra long Jubilee Bank Holiday starting next Thursday, June 2.

Here’s what passengers said about the issues this morning at around 5am.

Birmingham Airport said: “More than 30,000 customers are flying in and out of BHX today (Wed 25 May). But for a temporary IT glitch on our boarding pass gates early this morning, our terminal operation has been running smoothly.

“We’d like to say a big ‘thank you’ to customers who presented compliant baggage at our pre-flight security screening today - with liquids, gels, pastes and larger electrical items removed. This helps keep everyone moving. It also helps our security officers in their vital task of keeping everyone safe.

“We also thank customers who have taken a moment, either face-to-face or on social media, to praise our hardworking customer service teams and our security officers. Those kind words mean a lot to all of us.”

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