Patients across Birmingham and Solihull are having mixed experiences when booking appointments with their local GP. New data published by NHS England shows what people think about their doctor’s surgery.
The latest GP Patient Survey produced by Ipsos on behalf of NHS England asked people across the country what they think about many aspects of their care, including the appointment booking process.
The survey contacted 2.5 million people between 10 January and 11 April this year to gather information on how patients feel about their local GP practice and in total just under 720,000 forms were returned, representing a 29% response rate.
Across England, almost a quarter (23.4%) of respondents said the overall process of booking appointments was ‘very good’, a third (32.8%) rated it as ‘fairly good’ and 17.9% said it was ‘neither good nor poor’.
However not everyone was as impressed with the process of booking appointments, with 13.5% of people saying it was ‘fairly poor’ and 12.4% describing it as ‘very poor’.
Do you struggle to get an appointment at your local GP? Here we reveal which doctor’s surgeries had the best/worst ratings for overall experience of booking appointments in the Birmingham and Solihull Integrated Care System.
Practices have been ranked according to the percentage of people rating their overall experience of booking an appointment as either good/poor. Patients were able to say whether their practice was good/fairly good or very poor/fairly poor.
They were also able to give neutral responses. For the purpose of this analysis good/fairly good responses have been combined, as have poor/fairly poor responses.
Here are the top 10 worst GP surgeries for booking appointments in Birmingham and Solihull.
1. Saltley and Fernbank Medical Practice
At Saltley and Fernbank Medical Practice, 65.8% of people responding to the survey rated their experience of booking an appointment as poor or fairly poor
2. Hamd Medical Centre, Alum Rock
At Hamd Medical Centre, 65.2% of people responding to the survey rated their experience of booking an appointment as poor or fairly poor Photo: Google Street View
3. Finch Road Primary Care Centre, Lozells
At Finch Road Primary Care, 64.5% of people responding to the survey rated their experience of booking an appointment as poor or fairly poor
4. Hobs Moat Medical Centre, Solihull
At Hobs Moat Medical Centre, 64.2% of people responding to the survey rated their experience of booking an appointment as poor or fairly poor Photo: Google Street View