GP Patient Survey: the best rated surgeries in Birmingham, Solihull and Sandwell

In a year when GP appointments were more likely to be a phone call than a face-to-face meeting, it seems patients’ satisfaction with their local surgeries has remained high.

That’s according to the latest GP Patient Survey, produced by Ipsos MORI on behalf of NHS England.

The survey contacted 2.4 million people from January to April of this year to gather information on how patients feel about their local GP service, and around a third of them responded.

The results reveal the best surgeries in Birmingham, Solihull and Sandwell.

Across the country, 83% of people described their overall experience as ‘very good’ or ‘fairly good’, slightly higher than last year’s rate of 81.8%.

But two-in-five (42%) admitted to avoiding making an appointment when they had needed one.

The most common reason for this was not wanting to be a burden on the NHS, followed by not wanting to catch Covid.

Here we reveal the GP practices within the NHS Birmingham and Solihull Clinical Commissioning Group (CCG) and NHS Black Country and West Birmingham CCG which were voted the best by you.

Surgeries are ranked by the proportion of patients who said they were ‘very good/poor’.

Birmingham

1. Kingsbury Road Medical Centre

The Kingsbury Road Medical Centre was voted the best practice in Birmingham with 81.28% of voters rating the surgery as very good. 18.17% said the surgery was fairly good. 0.54% said neither. No voters rated the practice as fairly poor or very poor. There were 393 forms sent out to patients. The response rate was 30%

2. Bournbrook Varsity Medical Centre

The Bournbrook Varsity Medical Centre was voted the second best practice in Birmingham with 76.29% of voters rating the surgery as very good. 14.88% said the surgery was fairly good. 1.08% rated the practice as very poor, none said it was fairly poor and 7.76% said neither. There were 513 forms sent out to patients. The response rate was 14%.

3. Woodland Road Surgery

Woodland Road Surgery was third on the list with 75.94% of voters rating the surgery as very good. 20.81% said it was fairly good. 2.77% said neither, and 0.48% of voters saying the practice was fairly poor and none rating it as very poor. There were 325 forms sent out to patients. The response rate was 41%.

4. Cotmore Surgery

74.55% of voters rated the Cotmore Surgery in Birmingham as very good. 20.00% said it was fairly good, with nobody voting fairly or very poor. 5.44% said neither. 264 forms were distributed to patients. There was a 50% response rate.

5. The Aylesbury Surgery

The Aylesbury Surgery was voted the fifth best in Birmingham. 74.53% of voters said the practice was very good, with 17.67% saying fairly good. 6.78% said neither. 0% said it was fairly poor, with 1.03% voting the surgery as very poor. 484 were distributed to patients. There was a 25% response rate.

6. Summerfield Primary Care Centre

The Summerfield Primary Care Centre was sixth on the list with 74.40% saying it was very good. 18.60% said it was fairly good and 5.18% said neither, with 1.82% voting fairly poor and none saying it was very poor. 482 forms were distributed, and there was a 25% response rate.

7. Queslett medical centre

The Queslett Medical Centre was voted the seventh best with 71.43% saying it was very good. 26.24% said it was fairly good, with none saying the practice was fairly poor or very poor. 2.32% said neither. 378 forms were distributed, and there was a 30% response rate.

8. Keynell Covert Surgery

The Keynell Covert Surgery was voted the next best in Birmingham, with 71.16% of voters saying it was very good. 23.21% voted fairly good. 2.53% said neither, and 1.26% of voters said it was fairly poor, with 1.83% voting the surgery as very poor. 395 forms were distributed. There was a 39% response rate.

9. Selly Park Surgery

The Selly Park Surgery in Birmingham was voted as the ninth best GP in the city. 70.15% of voters said it was very good and 22.97% said it was fairly good. No respondents said the practice was very of fairly poor and 6.88% said neither. 330 forms were distributed and there was a 36% response rate.

10. Sutton Road Surgery

68.66% of voters said The Sutton Road Surgery was very good. 26.40% said it was fairly good, and 4.01% said neither. 0.42% voted fairly poor and 0.51% very poor. 384 forms were distributed, and there was a 33% response rate.

The Homeless Health Exchange clinic in Birmingham, which provides care for people who are homeless in the city, was also highly rated. 81.85% of voters said it was very good and 17.02% voted fairly good. 0% said neither or fairly poor, and 1.13% said very poor. 441 forms were distributed to patients and there was an 8% response rate.

Solihull

1. Arden Medical Centre

The Arden Medical Centre was voted the best GP practice in Solihull, with 81.28% of voters saying it was very good. 18.17% said it was fairly good, with 0.54% voting neither. Nobody voted fairly or very poor. 261 forms were distributed to patients, and there was a 58% response rate.

2. Hampton Surgery

The Hampton Surgery was voted the second best GP practice in Solihull, with 73.12% of voters saying it was very good and 22.58% saying fairly good. 2.05% said neither. 2.25% voted fairly poor with nobody voting very poor. 269 survey forms were distributed to patients and there was a 51% response rate.

3. St Margarets Medical Practice

St Margarets Medical Practice was third on the list, with 68.49% saying it was very good and 25.22% fairly good. No voters said it was very poor, with 1.05% saying it was fairly poor, and 5.25% saying neither. 262 forms were distributed to patients and there was a 50% response rate.

4.Hobs Moat Medical Centre

Hobs Moat Medical is fourth on the list, with 63.62% voting it as very good, and 30.40% saying it was fairly good. 2.27% voted the practice as fairly poor, and no voters said very poor. 3.71% voted neither. 344 forms were distributed to patients, and there was a 33% response rate.

5. Northbrook Health Centre

The Northbrook Health Centre in Solihull was voted the fifth best GP practice in Solihull, with 54.48% of voters saying it was very good, and 39.19% saying it’s fairly good. 0.67% said it was fairly poor, with 0.73% saying very poor. 4.93% said voted neither. 284 forms were distributed to patients, and there was a 39% response rate.

Sandwell

1. Glebfields Surgery, Tipton

Glebfields Surgery is the number one GP practice in the area according to voters. 74.49% of voters said it was very good and 17.68% said it was fairly good. 5.29% said neither. 0.50% said it was fairly poor and 2.04% said it was very poor. 378 forms were distributed to patients and there was a 31% response rate.

2. Dr V Dewan Practice, West Bromwich

72.99% of voters said this practice was very good and 24.09% voted fairly good. 2.92% said it was fairly poor and nobody voted very poor. 394 forms were distributed to patients and there was a 33% response rate.

3. Rood End Medical Centre, Oldbury

The Rood End Medical Centre was voted the third best in the area, with 60.85% saying it was very good and 26.88% saying it’s fairly good. 1.19% of voters said it was fairly poor and 1.34% said it was very poor. 9.74% said neither. 501 were distributed to patients and there was a 21% response rate.

4. Old Hill Medical Centre, Cradley Heath

53.06% of voters said the Old Hill Medical Centre was very good and 36.80% said it was fairly good. 8.87% said neither. 1.27% said it was fairly poor and none voted very poor. 345 forms were distributed to voters and there was a 32% response rate.

5. Darlaston Family Practice, Wednesbury

The Darlaston Family Practice was voted as the fifth best GP surgery in the area. 52.88% of voters said it was very good and 37.46% voted fairly good. 37.46% said neither. 2.58% voted fairly poor and 3.46% very poor. There were 454 distributed to patients and there was a 30% response rate.

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