Compensation for delayed or cancelled flights from Birmingham Airport: Tui, Jet2 and Ryanair policies explained

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Birmingham Airport is one of the biggest and busiest in the UK

Airports around the UK have been impacted by widespread flight cancellations so far this year, leading to many passengers missing out on trips away.

Birmingham Airport has had its own share of these issues, with passengers queueing outside the terminal building on separate occasions.

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If your flight is cancelled, you may be entitled to compensation.

Here we take a look at the cancellation policies of some of the biggest airlines to operate out of Birmingham Airport


Birmingham AirportBirmingham Airport
Birmingham Airport | West Midlands Police

Package holiday company Tui operates flights to many overseas destinations, including Morocco and Turkey.

The cancellation policy for Tui is outlined through a Frequently Asked Questions section (FAQ’s) on the company website.

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For flights that are delayed or cancelled for over three hours, Tui instructs passengers to talk to staff at the airport to see what your rights are in terms of compensation.

They also remind passengers to check the flights departures page on the Tui website.

A Tui spokesperson said: To see if your flight is delayed please check the most up-to-date information on our Flight Departures page.  Please check in normally unless you’ve been notified otherwise.

If you’re denied boarding, or your flight is cancelled or delayed for at least 3 hours, please speak to staff at the check-in desk or boarding gate to see information that states what your rights are when it comes to things like compensation or assistance.

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Compensation for Jet2 cancellations is determined by the distance of your flight.

If your flight was less than 1500 kilometres, you will be eligible for up to 250 Euros.

For journeys between 1500 and 3500 kilometres, this amount rises to 400 Euros per person.

Journeys of more than 3500 kilometres will allow passengers 600 Euros per person. This is not applicable to flights between two EU Member countries.

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For more information and to make a claim, visit the Jet2 website.


One of the biggest airlines operating out of Birmingham Airport, easyJet says that if they need to cancel flights they will try to transfer passengers to another flight.

On the policy of the airline, an easyJet spokesperson said: “We may need to change our scheduled flight times or cancel, divert or delay certain flights for safety, operational or other reasons.

“If this happens, we’ll get in touch with you as soon as we can using the contact details you provided. If you booked through a third party (e.g. a travel agent), they may be responsible for contacting you.

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“If we cancel your flight you can transfer to another available easyJet flight to the same (or a nearby) destination for free, or if you prefer you can get a full refund.

“Depending on the circumstances of any cancellation or delay, you may also be entitled to necessary overnight accommodation and/or compensation under Regulation (EC) No 261/2004.”

For full information on how to make an appeal, visit the easyJet website.


The Irish airline operates several routes out of Birmingham, including to Bucharest, Tenerife and Barcelona.

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In the event of your flight being cancelled Ryanair has two options for customers.

This is a full refund or a transfer to a different flight.

A spokesperson for Ryanair said: “If you wish to claim a full refund for the cancelled flight, click on this link to log into your MyRyanair account and follow the steps for a refund.

“Refunds will be processed, within five working days, back to the form of payment used for the original booking.”

To change your flight, visit this Ryanair website.

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