Birmingham Airport: jobs currently on offer including customer experience ambassador

Here are the latest jobs on offer at Birmingham Airport

It’s been a hectic few weeks at airports across the UK, including Birmingham, where an increase in customer demand with Covid restrictions easing and low staff numbers resulting in lengthy security queues.

Many passengers have raised issues with some being forced to queue outside the terminal on Monday, May 9 as so many people were booked to fly from Birmingham at the same time.

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And Birmingham Airport has admitted it has had issues with staff shortages. They have initiated a recruitment campaign and are currently training up new staff. There also many other vacancies you can still apply for, including a customer experience ambassador.

Al Titterington, Terminal Operations Director for Birmingham Airport, said: “The cause of the problem is this: having spent the past two years running at about 30% of pre-pandemic volumes, we reduced staff numbers accordingly. Now we have a sudden return of people wanting to fly but we don’t yet have the right numbers of security officers to check everyone through as quickly as we or they would like at peak times.”

The airport began a recruitment drive in November 2021. New security officers are expected to be on duty soon after completing training.

So with staffing issues still affecting the airport, we’ve had a look at the latest jobs on offer at Birmingham Airport if you fancy working at the UK’s seventh largest airport.

Airport staff talk with passengers at the check-in area for Monarch Airlines, in the departures lounge of Birmingham Airport in Birmingham (OLI SCARFF/GETTY)

Latest roles with Birmingham Airport

ID Centre Administrator

Job description: As an ID Centre Administrator, your role will include reporting to the ID Centre Manager and performing the daily duties within the ID Centre, providing a high level of customer service.

The main duties for the role include: having knowledge and understanding of ID computerised systems, responding to enquiries providing information as appropriate either, face to face, email or by phone, proof reading and authorising of submitted documentation to ensure all details are accurate and able to be processed for ID issue, and maintaining database and filing system, as well as much more.

Salary: competitive, contractual hours: 37

See more about the role, here.

Controls Engineer

Job description: the role includes reporting to the Engineering Manager Baggage and the Controls Manager to implement the provision of a safe, cost effective, reliable and efficient Controls Engineering service across the airport site including relevant client roles in minor projects.

The main duties include operational support: working with operational teams and electro-mechanical engineers/technicians to solve day to day operational problems, carry out, or supervise control system contractors to carry out remedial action found during the PPM activities, and work with the Birmingham Airport Development and Construction team as required to provide Engineering Services technical input to projects during the concept phase.

Salary: up to £43,659 per annum based on qualifications and experience, hours: office working hours are 08:00 to 16.00 with flexible working around those hours.

Visit the website, here, to see more details about the role.

Customer Experience Ambassador

Job description: under the direction of the Customer Experience Coordinator (CEC) you will play a key role in ensuring customers have a smooth, safe and enjoyable journey throughout our airport, focusing on promoting our corporate image and delivering excellent customer service.

The main duties include delivering great service to customers and partners on a 24/7 basis, taking direction from CETL / CEC to ensure key customer touch points are covered as required, and supporting the smooth running of the terminal operation, managing passenger flows in key terminal areas, such as check in, security and immigration.

Salary: £21,512, hours: 37.5

Visit the website, here, to see more details about the role.

Aviation Security Office

Job description: Responsible to the Head of Security, reporting through the Security Operations Manager, Security Duty Managers and Lane Performance Supervisors, to perform aviation security duties at Birmingham Airport, in conformity with the National Aviation Security Programme and Security Local Operating Procedures.

This role reflects the exceptional customer service skills required to ensure that passengers, staff and crew have a safe, secure and efficient passage within an efficient and friendly environment.

The main duties include: to control access into restricted areas of the Airport, to carry out security ID and boarding card checks and physical searches to a minimum of Civil Aviation Authority (CAA) standards of all persons and articles carried, requiring access through the Security Checkpoints, and to respond to emergency incidents following the agreed procedures, as well as much more.

Salary: £10.85 per hour.

To see more details about the job, visit the airport’s website, here.

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