Now in Solihull – faster, more reliable full fibre broadband from Zen over the CityFibre network

Infrastructure provider CityFibre has joined forces with award-winning broadband provider Zen Internet to rollout full fibre broadband across Solihull, linking as many homes as possible. Buffering and slow internet connections are no more, replaced by higher speeds and reliability.

Zen has been named the only Which? recommended provider for broadband for the fourth consecutive year. A maximum five stars was awarded for customer service, technical support, communication, and value for money

Zen was also one of only two providers to score five stars for value for money – 85 per cent of its customers rate them highly in this category.

No more inflation-linked mid-contract price rises

Zen’s contract price promise that guarantees no mid-contract price rises on its residential broadband packages is seen as a reason for these high ratings. 

New research from Zen found almost half of users (49%) disagreed that they would consider a mid-contract price rise above inflation in their broadband contract as fair. And 75% were in support of a proposed ban by telecoms regulator Ofcom.

Ofcom wants to ban inflation linked mid-contract price rises and are expected make a formal decision soon. In the meantime, it found customers of the big four providers saw their contract prices hiked by up to 8.8% in April.

However, fears of switching continue to hold people back from changing provider. The hassle 27%, cost 19%, and fear of internet disruption 18%, have stopped or would stop people switching.

Zen’s survey also found 34% would switch but were not sure of where to go while 51% said if it was easier and more hassle free they would be more likely to move. 

Full fibre broadband from Zen over the CityFibre network can now be accessed by circa 52,000 homes across Solihull, providing a faster and more reliable service.

Bashir Ahmed, CityFibre’s Partnership Manager for Solihull, said: “We are really excited to be bringing this reliable and lightning- fast broadband service to thousands of homes in Solihull. All of us as consumers of technology are increasingly reliant on reliable connectivity, and full fibre broadband over the CityFibre network is delivering just that.”

Zen’s contract price promise

Which? research demonstrates that this year’s price increases for those with the big four providers, most of which came into effect from April, could see affected customers paying the equivalent of a 13th month on their bill. Zen is bucking this trend.

Richard Tang, CEO, Zen Internet, said: “Research shows price, reliability, and speed are top factors when choosing a broadband provider and Zen has again scored top marks across these categories. We also have a huge ethical focus putting people and the planet ahead of financial return for shareholders.”

For a broadband provider that puts your needs first, go to Zen’s award-winning broadband packages by entering your postcode on their website or call the team on 01706 902 745.

The Zen service over the CityFibre network can be accessed by thousands of homes in Solihull at several speed options ranging from £28 per month for Full Fibre 100 up to £40 per month for the fastest product available, Full Fibre 900, all with free set-up.