There were 564 survey forms sent out to patients at Dr Kulshrestha Family Practice in Birmingham, and the response rate was 21%. 91% of patients said the reception team was ‘very helpful’, while 9% said they found the team ‘fairly helpful’. placeholder image
There were 564 survey forms sent out to patients at Dr Kulshrestha Family Practice in Birmingham, and the response rate was 21%. 91% of patients said the reception team was ‘very helpful’, while 9% said they found the team ‘fairly helpful’. | Google Maps

The GP surgeries in Birmingham and Solihull with the most helpful receptionists - as voted for by patients

Sarah McCann
By Sarah McCann

Health writer

Published 11th Sep 2025, 11:07 GMT

They’re leading the way in patient satisfaction ⭐

Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.

The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across the country.

More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.

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The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).

Here we reveal the surgeries in Birmingham and Solihull where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.

There were 246 survey forms sent out to patients at Henley-in-Arden Medical Centre in Henley-in-Arden, and the response rate was 44%. 76% of patients said the reception team was ‘very helpful’, while 19% said they found the team ‘fairly helpful’.

5. Henley-in-Arden Medical Centre

There were 246 survey forms sent out to patients at Henley-in-Arden Medical Centre in Henley-in-Arden, and the response rate was 44%. 76% of patients said the reception team was ‘very helpful’, while 19% said they found the team ‘fairly helpful’. | Google Maps

There were 483 survey forms sent out to patients at West Heath Primary Care Centre in Birmingham, and the response rate was 15%. 74% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’.

6. West Heath Primary Care Centre

There were 483 survey forms sent out to patients at West Heath Primary Care Centre in Birmingham, and the response rate was 15%. 74% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps

There were 386 survey forms sent out to patients at Selly Park Surgery in Birmingham, and the response rate was 27%. 74% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’.

7. Selly Park Surgery

There were 386 survey forms sent out to patients at Selly Park Surgery in Birmingham, and the response rate was 27%. 74% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps

There were 660 survey forms sent out to patients at Shah Zaman Surgery in Birmingham, and the response rate was 17%. 73% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’.

8. Shah Zaman Surgery

There were 660 survey forms sent out to patients at Shah Zaman Surgery in Birmingham, and the response rate was 17%. 73% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps

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