Major bank opens new branch in iconic Birmingham location - full details
An international bank has established a new branch at the iconic Grand Central station, expanding its presence and services.
Following the fire at the New Street branch, HSBC has opened a new branch in Grand Central station.
This is now operation after it opened this week on (Wednesday 29 October) and its located at Unit 5, Grand Central, Birmingham, B2 4XJ – near the top of the escalators nearest to the mechanical bull.
The HSBC Local will help customers with ‘in the moment’ queries, including support with account opening, help setting up and resetting online and digital banking, online payments and transfers, guidance, and general customer support. It will mimic the New Street branch opening hours of Mon-Fri 9.30am-4.30pm and Sat 9.30am-1pm.
Sally Williams, head of Branch Network at HSBC UK, said: “Following the fire, our priority was to ensure we continued to be there for our customers and minimise any disruption to them. We extended the opening hours of our Jewellery Quarter and Centenary Square branches and have contacted over eight thousand customers making them aware of the situation and the alternative arrangements that we put in place.
“Since then, we have worked quickly to set up this HSBC Local, securing appropriate premises in Grand Central, and making the necessary arrangements for branch furniture and decoration to be installed to put our HSBC stamp on the space.
“Unfortunately, our New Street branch has sustained significant interior damage, and we are assessing what repairs need to be made and the potential timeframe, but in the meantime, we look forward to welcoming our regular and new customers into our new temporary home in Grand Central Station.”